Terms of Use

1) The Service

Retenza provides tools to upload data (for example, CSV files) and generate analytics, classifications, and insights related to ecommerce operations (such as returns and refunds). The Service may change over time, and features may be added, removed, or modified.

2) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service, or you must have permission from a parent/guardian if applicable.

3) Account registration and security

You may need an account to use certain features.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

4) Your content and uploads

You retain ownership of the data and content you upload or submit to the Service (“User Content”).

By uploading or submitting User Content, you grant Retenza a limited, non-exclusive, worldwide license to host, store, process, transmit, and display your User Content only as necessary to provide and improve the Service (including generating analytics/insights and operating AI-powered features, where applicable).

You represent and warrant that:

• You have all rights and permissions needed to upload and process the User Content; and
• Your User Content does not violate any law or infringe any third-party rights.

5) Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes.
• Upload malware or attempt to disrupt, overload, or reverse engineer the Service.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Upload or submit content you do not have the right to use.
• Use the Service to create or distribute content that violates applicable laws or third-party rights.

We may suspend or terminate access if we reasonably believe you are violating these Terms.

6) AI features

Some features may use AI to generate classifications, summaries, or insights from User Content. AI outputs:

• are generated automatically and may be incorrect, incomplete, or outdated;
• are provided for informational purposes only; and
• should be reviewed by you before making decisions.

7) No professional advice

The Service may provide analytics or operational insights, but it does not provide legal, financial, accounting, tax, medical, or other professional advice. You are solely responsible for your decisions and actions based on information from the Service.

8) Third-party services

The Service may rely on third-party services (for example, hosting, databases, analytics, or AI providers). Your use of those third-party services may be subject to their terms. Retenza is not responsible for third-party services outside our control.

9) Fees (if applicable)

If paid plans are offered, pricing, billing terms, and plan features will be displayed in the Service or on our website. You agree to pay applicable fees and taxes. Except where required by law, payments are non-refundable.

10) Intellectual property

Retenza and its licensors own all rights, title, and interest in the Service, including its software, design, and trademarks, excluding User Content. You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as permitted by law or with our written permission.

11) Termination

You may stop using the Service at any time.

We may suspend or terminate your access to the Service:

• if you violate these Terms,
• to comply with law,
• or to protect the Service, users, or Retenza.

Upon termination, your right to use the Service stops immediately. We may retain certain information as described in our Privacy Policy.

12) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETENZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RETENZA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

RETENZA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO RETENZA FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF YOU PAID NOTHING, USD $100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14) Indemnification

You agree to indemnify and hold harmless Retenza from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

• your use of the Service,
• your User Content, or
• your violation of these Terms or applicable law.

15) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date and may provide additional notice within the Service. Your continued use of the Service after changes become effective means you accept the updated Terms.

16) Governing law

These Terms are governed by the laws of the jurisdiction where Retenza is established, without regard to conflict of law principles. (If you want, you can specify a particular jurisdiction later.)

17) Contact

For questions about these Terms, contact:

Support: support@retenza.ai