Support
If you need help or have questions, contact us at support@retenza.ai.
We typically respond within 1–2 business days.
Frequently Asked Questions
What does Retenza do?
Retenza helps ecommerce teams analyze returns and refunds by turning uploaded data into clear metrics, patterns, and root-cause insights.
What data do I need to upload?
You typically upload CSV files containing orders, returns, and (optionally) products. The app guides you through the required formats during upload.
How long does analysis take?
Analysis time depends on the size of your data. Most uploads complete within a short time. Larger datasets may take longer.
Is my data secure?
We take data security seriously and use standard safeguards to protect uploaded information. For details, see our Privacy Policy.
Do you store my uploaded files?
Your data is stored only as needed to provide the Service and generate insights. You can request deletion of your account and data at any time.
Does Retenza use AI?
Some features use automated or AI-assisted processing to help classify and summarize data. AI outputs are intended to support analysis and should be reviewed before making decisions.
Is this financial or legal advice?
No. Retenza provides analytics and operational insights only. It does not provide financial, legal, or other professional advice.
Who is Retenza for?
Retenza is built for store owners, operations teams, and analysts who want a clear view of returns performance without complex tools.
How can I contact support?
Email us at support@retenza.ai and include any relevant details (screenshots or CSV samples help).