Privacy Policy

1) Information we collect

A. Account and contact information

Email address and basic account details you provide when creating an account or contacting support.

B. Data you upload or provide in the Service

Files you upload (for example, CSV files with orders, returns, products) and the contents of those files.

Any notes, inputs, or text you submit in the Service.

C. Usage and device information

Basic usage data such as pages viewed, features used, timestamps, and IP address.

Device and browser information (e.g., operating system, browser type).

D. Cookies and similar technologies

We may use cookies or similar technologies to keep you signed in, remember preferences, and support basic analytics and security.

2) How we use your information

We use your information to:

• Provide, maintain, and improve the Service (including processing your uploads and generating analytics/insights).
• Authenticate users and secure accounts.
• Communicate with you about the Service, support requests, and important updates.
• Monitor and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3) AI processing

Some features may use AI services to help generate classifications, summaries, or insights from the data you provide. When AI is used:

• We send only the information needed to perform the requested feature.
• We design prompts and processing to minimize unnecessary data sharing where possible.

4) How we share your information

We do not sell your personal information.

We may share information with:

• Service providers (processors) who help us run the Service (for example, hosting, databases, analytics, and email). These providers process data only to provide services to us.
• AI providers when you use AI-powered features (to generate classifications/insights).
• Legal and safety reasons: if required by law, or to protect rights, safety, and the integrity of the Service.
• Business transfers: if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5) Data retention

We retain information for as long as necessary to:

• Provide the Service and maintain your account,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce our agreements.

You may request deletion of your account and associated data (see “Your rights” below). Some data may be retained if required by law or for legitimate business purposes (e.g., security, fraud prevention).

6) Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Your rights and choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you,
• Request correction or deletion,
• Object to or restrict certain processing,
• Request a copy of your information (data portability).

To exercise these rights, contact us at support@retenza.ai. We may need to verify your request.

8) International transfers

Your information may be processed in countries other than where you live (for example, where our service providers operate). We take steps to protect information when it is transferred internationally.

9) Children’s privacy

The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice within the Service.

11) Contact us

If you have questions about this Privacy Policy or your data, contact:

Support: support@retenza.ai