Upload your order and return CSVs. Get a prioritized dashboard showing which SKUs cost you the most, why customers return them, and what to fix first.
Built for e-commerce teams managing returns
Most brands know their return rate. Few know which SKUs are bleeding money and why.
From raw CSVs to actionable insights in minutes.
Drop in your orders and returns exports. Optionally add a product catalog. We auto-detect columns — no formatting needed.
Supports Shopify, Amazon, or any custom export.
Retenza matches returns to orders, computes per-SKU metrics, and uses AI to classify root causes from free-text comments.
Keyword + GPT-powered classification for accuracy.
Get a ranked leaderboard of your worst SKUs, root cause breakdowns, and a prioritized action plan — ready to share with your team.
Export to CSV or share a link.
Everything you need to turn return data into retention decisions.
Every product ranked by how much revenue it sends back. See return rate, total returned $, and unit counts at a glance.
AI reads every return comment and classifies it into sizing, quality, expectation mismatch, shipping damage, and more.
See real customer quotes behind every classification — so you can validate the data, not just trust a label.
A concrete, prioritized to-do list: which SKU, what to fix, estimated impact. Share it with product, QA, or your supplier.
Here's what a Retenza audit looks like — with sample data.
Returned Revenue
$38,750
Return Rate
13.4%
SKUs Analyzed
142
Actions Generated
8
| Product | Returned $ | Actions |
|---|---|---|
| Classic Fit Tee — Black | $12,340 | 2 |
| Oversized Hoodie — Navy | $9,870 | 1 |
| Slim Joggers — Charcoal | $7,210 | 3 |
| Ribbed Tank — White | $5,440 | 1 |
| Cargo Shorts — Olive | $3,890 | 1 |
Sample data — your dashboard will reflect your actual orders and returns.
Upload your CSVs. Get a prioritized return loss dashboard in minutes — free, no install required.